Job Title: Associate Account Manager

The Associate Account Manager plays a pivotal role in driving customer success and long-term loyalty. This junior role carries a smaller territory ($1M) with the intention of building larger territory ownership over time.

You’ll manage relationships with new and returning customers, ensuring every buyer experiences a smooth onboarding process and consistent order success — guiding them confidently to their 10th order milestone and beyond.

This is a customer-first, relationship-driven sales role focused on nurturing, education, reactivation, and proactive problem-solving.

Customer Retention

• Build and maintain strong relationships with existing customers to increase lifetime value and repeat orders.
• Implement strategies to maintain engagement and reduce churn across key customer segments.

Onboarding & Education

• Guide new customers through the full onboarding process — from first order to their 10th — ensuring they understand platform features, product options, and best practices.
• Proactively follow up after first orders to ensure satisfaction and identify support needs early.

Sales Growth

• Identify upselling and cross-selling opportunities that enhance customer experience and drive order frequency.
• Increase share of wallet by encouraging customers to explore new categories and seasonal products.

Reactivation & Win-Back

• Re-engage inactive or churned customers through personalized outreach and promotions.
• Develop simple retention playbooks for recovering at-risk accounts.

Account Management

• Monitor account health, proactively resolve issues, and ensure customers receive timely support from operations and customer service teams.

Performance Tracking

• Maintain accurate customer records in HubSpot, track order progress, and report insights and trends to leadership.

Collaboration

• • Work closely with marketing, operations, and customer success teams to deliver a seamless, consistent customer experience.

• 1-2 years in B2B sales, account management, or customer success (floral industry experience required)
• Proven ability to retain, grow, and re-engage customer accounts
• Excellent communication and interpersonal skills
• Strong organizational and CRM skills (HubSpot, Salesforce, or similar)
• Entrepreneurial mindset with a proactive, solutions-driven attitude
• Passion for customer success and a genuine interest in the floral or event industry
• The candidate needs to be self-directed and organized.
• Experience in wedding & events floral industry required

• Base Salary + Performance-based commission
• Benefits Package:
  • Paid time off and company holidays
  • Remote work flexibility
  • Laptop and work-from-home setup stipend